Privacy Policy

At Janimony.chat, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your information when you use our services.

1. Information We Collect

Account Information

When you create an account, we collect your business name, email address, and payment information to provide our services.

Chat Data

We store chat conversations between customers and your AI/human agents. This data is used to provide the chat service and improve AI responses. You own your chat data.

Usage Data

We collect analytics about how you use our platform — pages visited, features used, and performance metrics — to improve our product.

Widget Data

When visitors interact with your chat widget, we collect the conversation content and session identifiers to route messages to your dashboard.

2. How We Use Your Information

• To provide and maintain the Janimony.chat service
• To process payments and manage your subscription
• To send you service-related notifications (account alerts, billing)
• To improve AI response quality based on conversation patterns
• To provide customer support when you contact us
• To comply with legal obligations

3. Data Sharing

We do not sell your personal data or your customers' chat data to any third party, ever. We may share data with:

• Service providers — Cloud hosting (Supabase), payment processing (Paystack), AI services (Google Gemini) — bound by strict data processing agreements
• Legal requirements — Only when required by law or to protect the rights of our users

4. Data Retention

We retain your data for as long as your account is active. Chat history is retained based on your plan (30 days for Pro, indefinitely for Pro Plus, not stored for Free). You may request deletion of your data at any time.

5. Security

All data is encrypted in transit (TLS 1.3) and at rest. We use industry-standard security practices including access controls, regular audits, and secure credential management.

6. Your Rights

You have the right to access, correct, export, or delete your data at any time. Contact us at privacy@janimony.chat with any requests.

7. Cookies

We use essential cookies to keep you logged in and remember your preferences. We do not use advertising or tracking cookies.

8. Contact

For privacy-related questions, contact us at privacy@janimony.chat.